Shipping & Returns
WE SHIP YOUR ORDER IN DISCRETE PACKAGING.
Most items are shipped from Oregon. Though to save time and money we may ship from many warehouses around the country. We try to ship the fastest most economical way unless otherwise specified on the order. You will generally get your order within 2-5 business days from the shipping date.
The time to ship most items is 2-5 business days. Saturdays and Sundays don’t count. Special order items may take longer. Occasionally items are back ordered by the manufacturer, and you will be given the opportunity to cancel for a full refund or wait until the item is available.
We use UPS, USPS and on large orders we ship palletized and shipped thru a freight company.
Packages are shipped with delivery confirmation and orders over $100 are shipped with a signature required. If you request no signature required, you are responsible for delivery of your order.
We shipped you the wrong product
OOPS! Though we do our best to have 100% defect free orders, sometime this happens. In that event we are very sorry. We will send you a return label and get you the correct item sent. We send the new item when the return arrives. Or we can charge for the wrong item, send the correct product immediately and then refund you for the wrong one when we receive it back. Just give us a call or send an email to let us know what happened, please include your order number.
Product arrived broken or non-functioning
Sometime that happens. Sometime the product is defective from the manufacturer and sometime it happens in shipping. We are sorry about that. In the event that the damage occurred in shipping and we will need to follow up with the shipping company. We will need to get documentation, please take photo of the damaged box and of the broken or damaged product. Whatever the situation, we are committed to resolving it for you as fast as the business day allows and with the least amount of time spent on your end.
The product broke after use
The product is most likely covered by the manufacturer's warranty. We will need to have the item returned to us and then we can contact the manufacturer about the product repair or replacement. We will facilitate the process to the best of our abilities if it happened recently after you bought it from us. Depending on the situation, we may ask that you deal with the manufacturer directly. Once the defect is confirmed we will send you a replacement.
You want to return a product before use/opening
We understand buyer’s remorse. Get an RMA (Return Authorization) and ship it back. We will give you a refund or suggest an alternative. We do not pay for return shipping in this situation. There may be a restocking fee.
You want to return a product after use/opening
It is at our discretion if we will accept these returns. There will most likely be a restocking fee if we do. Some items we cannot accept back. Understand that we don't actually "restock" anything, these items have to be sold at a discount
Grow tents - We do not accept returns on grow tents.
Grow lights - We do not accept returns on grow lights.
If you buy something and we later lower the price there will be no refund for the difference. This includes specials run on other website or in our discounted section. Despite our best efforts a small number of items on our site may be priced incorrectly. If an item's correct price is lower than our stated price we will charge the lower price and send you the item. If an item's correct price is higher than our stated price, we will contact you immediately for instructions before sending you the item.
Special order items
These cannot be returned. The order cannot canceled before two months. After two months the order may be canceled if we have not shipped you the product. Please order with care.
Controllers, CO2 related products, PPM / PH monitors, meters, and testers
If defective; these items must be inspected or repaired by the manufacturer directly. We are happy to help you process these returns with the manufacturer; however, you will be responsible for any shipping or repair costs.
If a package or packages are delivered to your door and somebody steals them from there we are not responsible for this. You agree to trust the delivery carrier confirmation that the package(s) were delivered. On orders over $100 we will ship signature required.